If you find yourself reading out URLs or guiding customers through menus to reach your product galleries, then you need Full Picture.
If your customers need help visualising products - wouldn't it be great to be able to say "I can show you, if you like".
Yes! Of course it would! So you need Full Picture too!
Jim always found it difficult to communicate the wide range of suites and event and conference spaces his hotel has to offer customers who called with an enquiry. Full Picture solves this problem for Jim, allowing him to guide his potential customers around the hotel, over the phone. In a matter of minutes he can take the customer on a tour of every room in the hotel illustrating the differences in bedroom specifications or demonstrating the various event room configurations available.
For meetings and events he can even send the customer price lists, brochures or booking forms there and then for them to download, fill in and return.
Full Picture is also assisting Jim with overseas clients where language and distance can be a barrier, after all a picture speaks a thousand words regardless of language. Through Full Picture Jim is able to reassure his customers of exactly what they are booking, no matter where in the world they are, resulting in many more on the spot bookings.
As a cruise specialist Eva knows that there is something to suit everyone in cruising but as more and more new cruise products becomes available, it is increasingly challenging to make sure she matches the right cruise to the right customer.
Pre-loaded with cruise content from over 30 major Ocean and River cruise Lines, Full Picture has enabled Eva to share personalised content with her customers remotely, taking them on a virtual tour of a number of ships, ports, itineraries and onboard activities. By refining the product they look at together, Eve is able to show the customer why one cruise is more suited to them than another, taking them on a unique journey that ends in them booking what feels like a tailor made cruise!
And it doesn’t stop there. By showing her customers deckplans she can highlight exactly where their cabin will be and illustrate what their options are for upgrading that cabin. Showing the customer what they get for the extra money to upgrade justifies the additional cost and Eve is seeing an increase in average spend through these upsell opportunities.
As someone who organises events up and down the country Diane is always looking for ways to increase her efficiency in pinpointing her client’s wishes as quickly as possible for organised events, be that for weddings, festivals, business meetings or product launches.
Where time and effective decision making is key to the success of her events and when there needs to be lots of conversations to discuss finer details with her clients, Diane can now avoid time delays and misinterpretations that arise with the to and fro of email conversations, with a couple of clicks connecting her customer to a Full Picture session.
By allowing Diane to send specifics of venue options, video of entertainment choices, colour schemes for décor styles or details of small incidentals such as flowers and drinks on arrival directly to her customers phone, Full Picture allows Diane to provide a personal, one-to-one service wherever she is.
After a number of years working in a high street agency, becoming a home worker came with many benefits for Lee but the one thing he missed was meeting customers face to face. Sitting in front of them in store, Lee was always able to engage the customer better by using brochures to visually guide them through their holiday options. Now with only telephone conversations to work with he found he was often directing customers to complicated web URLs to look up product information, which wasn’t a nice experience for the customer and concerned Lee that he could lose them altogether as they clicked around the sites and decided to book online instead.
With Full Picture Lee has regained that "in store" engagement with the customer. Directing them to one simple URL, the customer can now sit back, watch and listen whilst he takes them on a tour of available accommodation types, maps of resorts, shows them key landmarks or even demonstrates typical transfer time and board options. By listening to the customer’s feedback he quickly refines the product selections he is showing them until they get to a bespoke storyboard of their dream trip.
By incorporating images from his own personal holidays and FAM trips, as well as customer reviews and feedback, he has added an important personal touch to the experience and given additional gravitas to his personal recommendations. Now Lee is not only seeing an increase in booking conversion, but also in the number of referrals he is receiving from customers.
So how does it work in real life?
How else can we answer that… but to show you!Learn the basics
We really DO mean it… seeing is believing! What better way to find out how Full Picture works and what it can do than to take it for a spin? Just sign up below for a free 30 day trial, or leave your details and we'll be in touch to give you a demo.
So… are you ready to get the Full Picture?