Imagine you are a Travel Agent. When it comes to selling holidays and travel products, inspiring your customers and sowing seeds of anticipation are key to conversion. When you're face-to-face, this is easy; in the high street store, you can flick through glossy brochures with your customer or share inspiring images and content on your screen.
It all leads to a highly-personal and interactive experience that’s good for conversion – and essential for upselling premium products and services.
But back in the call centre, things are a little harder. Not being face-to-face, it’s more difficult to "paint the picture". Of course, you can ask a customer to click on certain links within a website, or type in a URL – but this can be time-consuming and with no guarantees that the customer ends up looking at the right information.
That's why Full Picture. Now you can start a Visual Conversation, increasing conversion, up-selling products and delighting customers.
Imagine the power of being able to bring your phone conversations to life by instantly sharing photos, video, brochures and more, directly to your customer's screen.
Spark curiosity, stimulate the visual senses, stir emotions and illict a response. Take the guesswork out of play, and get to your customers' wants & desires quicker. Can you describe a tropical sunset as well as this?
Your customer's screen is your canvas... so paint a picture! It's worth a thousand words.
Seeing is believing! Give your customers the confidence to make same-call buying decisions.
A husband and wife were speaking to an agent but they could not agree on the accommodation type. The husband said that they would go and look at the website and call the agent back later. No agent wants to hear that! Luckily this agent was using Full Picture so they asked "Would it help if I showed you, now?". The agent connected to the customer with Full Picture and was sharing the relevant room images and floor plans on the spot. Not only did the couple make the booking there and then, they also upgraded to a premium room type. Result!
The evidence is compelling. In one call centre trial, 80% of calls handled with Full Picture converted. And of those conversions, there was a marked increase in the value of sale, primarily due to the up-sell of core product but also in no small part due to an increase in extras and complementary products.
What’s more difficult to measure, but has been reported across the board, is the positive impact on customer sentiment – they love it!
With all that information instantly available right at your fingertips, the conversation will flow perfectly, illustrating your customer's story as it unfolds. You'll be able to anticipate your customers and show them the right things right away, no matter which way the conversation turns.
That’s great for them, but also a fantastic opportunity for you to be more spontaneous and reactive to help close the sale.
Full Picture calls have been shown to convert over 30% more than regular calls. And with a sale value up to 22% higher as well!
A single Cruise Only subscription can pay back 15 times over. Even the most conservative estimates show Full Picture to be an upside only investment. But don't take our word for it, put your own numbers into our ROI calculator and see what Full Picture could do for you.Do the maths
Full Picture is SaaS (Software as a Service). It is hosted in the cloud and it's ready to go, so you can be up and running in minutes. And it's so easy to use, The Luxury Cruise Company made a revenue-doubling switch-sell on the first call of their trial!
Even if you are not a Travel Agent selling cruise holidays, the pre-loaded cruise content means you can start practicing with Full Picture as soon as your trial is activated. When you are ready to start loading your own content, our how to guides make it easy.
All you need is an internet connection and a web browser to access all of Full Picture's functionality. And that’s all your customers need too. It works in any browser, no downloads, plugins or installs so Desktop, iPhone, Android, Tablet... you name it, if it's got a browser, it can display Full Picture.
No IT required!
We really DO mean it… seeing is believing! What better way to find out how Full Picture works and what it can do than to take it for a spin? Just sign up below for a free 30 day trial, or leave your details and we'll be in touch to give you a demo.
So… are you ready to get the Full Picture?